At [ Penna International Sports] , we believe buying cricket equipment should be as exciting as hitting a cover drive. That’s why we’ve built a simple, transparent, and ultra-secure payment system. Whether you’re buying a Kashmir willow bat, leather ball, thigh guard, or professional helmet, this policy protects you and us.
1. Accepted Payment Methods
We offer multiple payment options to suit every cricketer:
| Payment Method | Details |
|---|---|
| Credit/Debit Cards | Visa, Mastercard, RuPay, American Express, Discover |
| Digital Wallets | PayPal, |
| NetBanking | All Major Pakistani Banks |
| UPI | No |
| Buy Now, Pay Later (PK) | UBL, HBL,NBP, Banks |
| Cash on Delivery (COD) Only For Pakistan | Available for select pin codes (see terms below) |
| Bank Transfer / Wire | For bulk team orders (email us for details) |
✅ No hidden surcharges. We pay all transaction fees.
2. Secure Payment Guarantee
- SSL Encryption: Our website uses 256-bit SSL certificates (padlock symbol in your browser).
- PCI DSS Compliant: We never store your full card details on our servers.
- 3D Secure: All card payments require OTP/bank verification for fraud protection.
- Fraud Monitoring: Suspicious orders may be verified by phone/email before dispatch.
Your trust guarantee: If any unauthorized transaction happens through our website, we will fully cooperate with your bank and refund proven losses (up to the order value).
3. Cash on Delivery (COD) Terms Only For Pakistan
- Eligibility: Orders between $500 – $15,000 (or equivalent local currency).
- Additional Fee: ₹50 (or free for orders above $3,000).
- Verification: Our delivery partner will call to confirm before dispatch.
- Restrictions: No COD on international orders or pre-ordered custom cricket bats.
- Refusal penalty: If you refuse COD delivery without cancelling 24 hours prior, future COD may be blocked.
4. Payment & Order Confirmation
- After successful payment, you will receive:
- Instant email – Order summary & payment receipt.
- SMS/WhatsApp – Payment confirmation (if opted in).
- Order status page – Real-time tracking.
- If payment fails but money is deducted:
Money auto-refunds within 5–7 business days. Contact your bank first, then our support at info@cricketballsofficial.com with transaction ID.
5. Refunds & Reversals
We honour refunds as per our [Returns & Refund Policy]. Key payment-related points:
- Full refund – If we cannot ship your cricket equipment within 7 days.
- Partial refund – Product damage during transit (with photo evidence).
- Refund timeline:
- Cards/UPI/NetBanking: 5–7 days
- PayPal: 2–4 days
- COD (refund as store credit or bank transfer): 5–7 days
Refunds go back to original payment source unless otherwise agreed.
6. Currency & Pricing.
- USD, GBP, AUD, NZD, CAN – Available for international cricket gear buyers.
- Conversion rate: Displayed at checkout via real-time forex. Your bank may add a small foreign transaction fee – please check with them.
7. Billing & Shipping Address Match
To prevent fraud:
- For first-time orders above RS100,000, we may request a copy of your ID/payment card (only last 4 digits visible).
- Billing address must match bank records. Mismatch may delay shipment.
8. Failed/Declined Transactions
Common reasons:
- Insufficient balance
- Incorrect OTP/CVV
- Bank declined international payment (enable “international transaction” in your banking app)
- Daily limit reached
👉 What to do?
Retry after 1 hour or use another payment method. Contact info@cricketballsofficial.com for manual invoice.
9. Contact Us for Payment Help
We respond within 4 working hours (even on match days).
Email: payments@cricketballsofficial.com
WhatsApp: [+92-322-518-9922]
For payment disputes, always quote your Order ID.
10. Changes to This Policy
We may update this policy for compliance or new payment features. Changes are effective immediately upon posting. Significant changes will be emailed to customers who have opted in.
By completing a purchase on [cricketballsofficial.com], you confirm that you have read and agree to this Payment Policy.